Instagram Setup
Connect your Instagram Professional Account to Safravo.
Safravo integrates with the Messenger API for Instagram. Connecting your Instagram Professional Account lets you manage Direct Messages, Story replies, and comments from the Safravo Inbox, or automate responses via the API.
Prerequisites
You need an Instagram Professional Account (Business or Creator — personal accounts are not supported), a Facebook Page linked to your Instagram account, and access to the Instagram mobile app to enable message access.
Connect your account
Enable message access on Instagram
Instagram requires you to explicitly allow connected tools to access your messages. Open the Instagram app, go to your profile, tap the menu icon (☰), then Settings and privacy → Messages and story replies → Message controls. Under Connected tools, toggle Allow access to messages to ON.
This step must be completed before Safravo can receive your messages.
Connect to Safravo
In the dashboard, go to Settings → Channels, click Connect Channel, and select Instagram. Click Connect with Facebook, log in to the Facebook account that administers the linked Page, select your Instagram account, and grant the required permissions.
Verify the connection
Once redirected back to the dashboard, your Instagram account should appear as Active in Settings → Channels.
To confirm: send a Direct Message to your Instagram account from a personal account, then open the Inbox — the message should appear immediately.
Known limitations
The standard messaging window is 7 days — you can respond to a user with standard messages within 7 days of their last message. After 7 days, you cannot send standard messages to that user. Group threads are not supported via the API.