Guides
Support
Contact the Safravo team by phone, WhatsApp, or email.
Contact us
Safravo is an official Meta Business Partner — authorised to provide WhatsApp Business API, Instagram Messaging API, and Facebook Messenger integrations.
Primary support
| Channel | Number / Address | Action |
|---|---|---|
| WhatsApp & Call | +254 746 289 413 | WhatsApp · Call |
| Direct line | +254 113 464 199 | Call |
| [email protected] | Send email |
Other numbers
| Department | Number |
|---|---|
| Sales | +254 740 315 545 |
| Support | +254 776 934 259 |
Support hours
- Standard support — Monday to Friday, 8 am – 6 pm EAT
- Emergency line — 24/7 for critical production issues (use the primary WhatsApp line)
Other resources
- Platform Status — real-time uptime and incident history
- Getting Started — set up your account and connect a channel
- API Authentication — generate your first API key
- Webhook Debugging — troubleshoot delivery failures
Reporting a security issue
If you discover a security vulnerability, contact [email protected] directly. Do not report security issues through public channels.