Getting Started

Safravo is an omnichannel messaging platform that unifies WhatsApp, Instagram, and Messenger into a single API and Unified Inbox. Whether you're automating customer conversations with AI, running broadcast campaigns, or managing a human support team, Safravo gives you the infrastructure to do it at scale.

Recommended setup path

Follow these steps in order to get the most out of Safravo:

1. Create an account — sign up at app.safravo.com and complete onboarding to create your first workspace.
2. Connect a channel — link your WhatsApp Business Account, Instagram Professional Account, or Facebook Page.
3. Get an API key — go to Settings → Developers in the dashboard to generate your first key.
4. Invite your team — add agents and admins from Settings → Users.

Core concepts

Workspaces

Everything in Safravo lives inside a Workspace. A workspace contains your channels, contacts, inbox, and team members. You can have multiple workspaces under one account — useful for separating production from staging, or managing multiple brands. Billing and channel connections are managed per workspace.

Channels

A Channel is a connected messaging account — a WhatsApp Business number, an Instagram Professional Account, or a Facebook Page. When you send a message via the API, you specify which channel to route it through.

Inbox

All inbound messages from every connected channel flow into the Inbox. From there, human agents can respond directly, or your AI agent can handle conversations automatically. The Inbox is accessible at /{workspace-slug}/inbox in the dashboard.

Contacts

Every conversation is linked to a Contact. Contacts are deduplicated by phone number and email. You can manage contacts from the dashboard at /{workspace-slug}/contacts or via the Contacts API.

Explore the API

The Safravo REST API lets you automate messaging, manage contacts, and receive real-time events.

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Need help? Contact [email protected] or visit safravo.com.